TERMS OF SALE
Updated on April 2nd 2020
Morphée may at any time amend the ToS, without prior notice. It is Your responsibility to regularly check the ToS to remain informed of their latest amendments.
GENERAL REMARKS
This document, together with the additional information available on www.morphee-joaillerie.com (the “Site”) constitutes the Terms of Sale (the “ToS”) in force between the user of the Site (“You” or the “User”) and Morphée Joaillerie Paris SASU (“Morphée”). It governs the contractual relationship between You and Morphée in relation with any purchase made on or through the Site (the “Transaction”). At the time of verification of your order by checking the box provided for this purpose and clicking the "CHECK OUT" button, You hereby state that You fully and unconditionally accept these ToS. Please read carefully the ToS before proceeding to any Transaction through the Site. You are bound by the version of the ToS that is in force at the time You submit an online form (the “Form”) confirming Your intent to order products on the Site (the “Order”).
The ToS shall also apply if you choose to place your Order through Morphée customer service (the “Customer Service”) by using the contact form available on the Site, or by calling the following phone number +33 6 72 28 75 06.
If you placed an Order through the Customer Service, the Products You ordered will be delivered with the ToS. If You do not accept the ToS or if You do not want to keep the Products, You may return Your parcel by following the procedure described under clause Returns. If You do accept these ToS and wish to keep your Products, You have nothing to do. After five (5) days, the ToS shall be considered as accepted and You agree that You will be bound by these ToS.
MODIFICATION OF TERMS
Morphée may at any time amend the ToS, without prior notice. It is Your responsibility to regularly check the ToS to remain informed of their latest amendments.
TERRITORY
You may place an Order only if Your billing address, Your delivery address, and the address corresponding to Your credit card are all located in one and the same country.
OPERATION OF THE SITE
The Site is a secure online platform that allows Users to place an Order online and receive by mail the articles or goods offered for sale on the Site (the “Product(s)”).
CHARACTERISTICS OF PRODUCTS
The authoritative description of the Products is the description published on the Site at the time of the Order.
AVAILABILITY OF PRODUCTS
Images of the Products on the Site are provided for information purpose only on Morphée’s collections and their publication on the Site shall not constitute an offer.
The publishing of Products’ descriptions on the Site shall only constitute an invitation to make an offer. By placing an Order, the User is making an offer to Morphée, and Morphée has the right but not the obligation to accept or reject the offer, in its sole discretion.
Custom engraving of Products require an additional 3 business days depending on available stock.
If Products are ordered and unavailable in stock, the production can take up to five weeks starting the Monday after placing the order. You will be notified by an email of the stock availability.
ORDER
All orders are subject to stock availability of the Product(s). Items in your shopping basket are not reserved and may be purchased by other Users until the confirmation of Your Order.
Products are available for Your personal use only and not for resale. By placing an Order on the Site, You warrant that You will use the Product for Your personal use only.
Morphée, in its sole discretion, reserves the right not to confirm an Order, including but not limited to where there is an assumption that the User will place an Order for resale purposes.
To place an Order on the Site, You must fill out the Form and follow the instructions of the Site and agree to the ToS, Terms of Use («ToU») and the privacy policy of the Site (the “Privacy Policy”).
When completing the form, You must specify the means of payment that will be used to complete the Transaction in response to Your Order, subject to acceptance by Morphée. Each Order is checked paying particular attention to the billing address, the delivery address and the credit card used.
The following means of payment are accepted by Morphée:
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PayPal and supported credit/debit cards
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Bank Transfer via customer service at pret-a-briller@morphee-joaillerie.com
We only accept credit cards of individuals (excluding company cards) residing at the billing address.
Billing information indicated in Your Order must correspond to the credit card holder. Morphée may contact the credit card holder directly if necessary for verification and ask him/her for additional information. Such verifications will extend the delivery time with two (2) additional business days. If this condition is not fulfilled and/ or Morphée fails to reach the holder of the credit card, Morphée reserves the right to cancel Your Order.
You may prefer to place Your Order through our Customer Service, which You may contact as specified in clause 1 hereinabove. The Customer Service will send You – by email exclusively – all information required to process the payment via bank transfer of Your Order.
Subject to the acceptance of your Order, Morphée will send You a confirmation of the conclusion of the Transaction to the email address that You provided when placing the Order.
The Transaction will only be concluded when Morphée will have confirmed its acceptance by sending You the confirmation email including a summary of the Order, the price of the Products, the date and time of the Order, the shipping fees, the taxes and custom duties and the mean of payment chosen by You.
Any Order placed on a holiday or weekend will be processed the next business day.
If You wish to cancel or modify your Order before the shipment of Your Products, You may contact Morphée as soon as possible at the following phone number +33 6 72 28 75 06. Morphée will use its best endeavors to fulfill Your request. However, this request will be handled as a simple wish, which Morphée will handle in its sole discretion. Morphée cannot warrant that the Order will be canceled or modified upon Your request.
USER ACCOUNT
You may register on the Site to obtain a User Account, that will allow You to benefit from the Services as described in the ToU.
SHIPMENT NUMBER
Morphée will send You, upon shipment of Your Order, a confirmation email which will contain Your tracking link.
To ensure the safety of Your Order, Morphée does not provide directly Your tracking number, but Your FedEx tracking link.
TRANSPORT AND DELIVERY
Products will be delivered exclusively to the address mentioned in the Form at the time of the Order. You will be charged the shipping fees, which vary according to the type of shipment and the place of delivery of the Products. The amount of the shipping fees is indicated at the time of placement of the Order.
You agree and recognize that shipment’s options vary, depending on the country where Your Order has to be delivered. Deliveries are only made by FedEx. The recipient’s signature is always required.
In all circumstances, You will have access, through FedEx interface, to the date of delivery of Your products scheduled by the carrier while filling out your Order.
Morphée undertakes to ship Your Order as soon as possible after completion of the Transaction.
At the time of delivery of Products, You are responsible for immediately verifying that the packaging is intact and has not been altered in any way whatsoever. Should the packaging be damaged, You shall be responsible for taking detailed pictures of the box and of the Products, for immediately reporting the alleged damage to the carrier in charge of delivery (the “Carrier”) by expressly reserving Your rights upon delivery of the Products and for informing our Customer Service within two days.
In case of express reservation of Your rights under the conditions mentioned in the previous paragraph, with the Carrier and / or our Customer Service, an investigation will be opened with the Carrier and a reply will be sent to You within seven business days.
In the absence of such express reservation of Your rights, delivery shall be considered as accepted by You and no dispute on the packaging shall be validly brought afterwards.
PACKAGING
All Orders placed on the Site are sent with their original box and carefully packed.
STATE OF THE PRODUCT RETURNED
Morphée may accept unused Products in their original condition and proceed to a refund if the original purchase receipt and its return authorization number are sent with the Product.
Morphée will not accept any return of Products that appear to have been used or have been damaged. If rings have been custom engraved, Morphée will not accept the return of the Products.
Morphée reserves the right to refuse the return of the Products or to accept it by deducing the handling and repair costs, if the Products have been returned with an apparently damaged aspect.
RETURN REQUEST
Within fourteen (14) days from receipt of Your Order, You shall inform Morphée of Your wish to return the Product(s).
To start the return process, please input your order number and email address in the fields below:
RETURN CONDITIONS
You will not bear the return shipping costs if You follow the return instructions included in the delivery box.
- You can arrange the pick-up by FedEx at a convenient time for You between 10.00 am to 5.00 pm (Monday from Friday, except bank holidays).
- You must return the Product in its original parcel and original box, with all related accessories included when You opened the parcel. If not, You may incur the payment of a fee.
- Place the original box(es), the return authorization email and the original purchase invoice in the shipping parcel.
- Close properly the shipping parcel. Provide FedEx with the parcel.
- The recipient's signature is always required.
You may also organize the return with the courier of your choice, under your responsibility, within fourteen (14) days of informing the Client Service.
In addition, You agree to take particular care when packing the Product to be returned. If the returned Product has been damaged due to improper packaging, Morphée reserves the right to refuse its return or to accept it with a partial refund only (price reduced with repair costs).
Following receipt of Your Products in return, and provided that the return conditions are met, Morphée shall notify You by email that the total or partial refund of your Order is being processed. A credit shall then be issued in the same form as the original payment.
Depending on Your financial institution, the refund may take up to 10 (ten) working days after Morphée has sent you the confirmation of the return.
DEFECTS
Morphée undertakes to ensure that high quality standards are continuously met in the manufacturing of all Products. Every Product is controlled before being shipped.
However, if Your Product shows any defect, please contact the Customer Service immediately, and no later than five (5) days from the date of delivery, at the following email address: morphee.joaillerie@gmail.com
In such case, You must indicate in Your email the alleged defect and join every supporting document (detailed photos of the Product, purchase date, number of the Order, etc.).
After considering these elements, Morphée reserves its right to recover the Product to conduct a physical investigation.
In case of a recognized defect, Morphée undertakes to either replace the defective Product to the extent of available stocks, or to either partially or fully refund the purchase price to You, depending on the nature of the defect.
Morphée reserves the right to refuse to follow up on a late claim, a claim relating to a defect for which You are responsible, or which derives from the nature of the Product (certain Products might have some uneven parts and/or irregularities which are parts of the manufacturing process or correspond to the material used).
LIMITATION OF LIABILITY
Subject to possible liability arising from a defect as defined supra, Morphée shall only be liable for damages resulting from gross negligence or willful misconduct, whether in connection with the conclusion or performance of the Transaction or in connection with Your use of the Site.
PRODUCT CARE
Each piece of Morphée jewelry is hand-made and crafted in either 9k gold (37.5% pure gold) or in 18k gold (75% pure gold) and gemstones.
To keep your jewelry looking beautiful, it should be the last thing you put on in the morning and the first thing you take off at night.
When not worn your Product(s) should be stored separately in a pouch or the original Morphée packaging and be kept away from abrasive surfaces.
Handle jewelry with love and care, be careful not to drop them on the floor or knock them against hard surfaces as this could damage the Product.
Remove jewelry prior to swimming, bathing and doing sports or other physical activites.
Limit contact with make-up, creams, perfume and lotion.
Avoid polishing liquids, ultrasonic cleaning and strong chemicals.
Get an annual service if you wear your jewelry a lot. It's a good idea to take it to a goldsmith at least once a year so they can check clasps, mountings, settings and soldered details.
To clean your jewelry at home, use warm water and mild dish soap. Keep your gemstones shiny by brushing them gently with a small soft bristle brush, especially underneath, where the dirt collects. Rinse and dry.
GUARANTEE OF AUTHENTICITY
Morphée sells its quality Products through the Site www.morphee.world its pop-up stores and authorized resellers.
Morphée cannot warrant that the goods purchased from other sources will not be counterfeit, tampered with, second-hand or from dubious origins.
Morphée kindly asks You to check the list of our boutiques under the section “OUR SHOPS” of our Site, or to check the list of authorized resellers.
ERRORS AND INACCURACIES
Morphée’s purpose is to provide You with comprehensive, accurate and up-to-date information on the Site. It is unfortunately not possible to warrant that a website is entirely free from human or technological errors. This Site may contain typographical errors, inaccuracies or omissions, some of which may be linked to the price, availability, or information on Products. Morphée reserves the right to correct such errors, inaccuracies or omissions, even after an Order has been submitted, and to modify or update the information at any time without prior notice.
SECURITY OF ELECTRONIC
DATA TRANSFER
Morphée undertakes to maitain at all times the highest standards of security. Not only the Site does use SSL (Secure Socket Layer) encryption, but it is also reinforced with all of the various existing encryption processes in order to provide the most effective protection possible for all sensitive payment information. Morphée does not have any access to confidential information about the means of payment. Indeed, only its banking partner has access to confidential information (card number, validity date, secret code) and these pieces of information cannot be reached by any other third party.
CONFIDENTIALITY AND PRIVACY POLICY
Morphée cares about Your privacy.
Any and all personal information that Morphée may collect about You through the Site is subject to Morphée Privacy Policy, which is available through the following link: PRIVACY.
GOVERNING LAW AND JURISDICTION
Any contract concluded with Morphée is subject to the laws of France, without application of their conflict of law rules.” Any dispute arising directly or indirectly from the conclusion, the interpretation or the performance of a contract with Morphée in accordance with the ToS shall be submitted to the exclusive jurisdiction of the ordinary courts of Paris, France.